What is a grievance?
A grievance is a formal complaint that your union files when your rights under the Collective Agreement have been violated.
Do I have to try to resolve the issue informally first?
Yes. Before filing, the member or the Union on behalf of the member, must give the Manager a chance to resolve the issue informally. The member may bring a Union Representative to a meeting with their Manager.
What workplace practices can result in grievances?
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Unfair discipline
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Additional hours of work and overtime not allocated on an equitable basis
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Unsafe working conditions
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Violations of hiring, layoff, or job posting rules
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Incorrect application of Collective Agreement language (Policy Grievance)
Are any grievances filed directly at Step 2?
Yes. Suspension or discharge grievances start at Step 2. Policy grievances (Union vs. Employer about interpretation with broad impact) also begin at Step 2. Accommodation and/or return-to-work related grievances start at Step 2.
Why are grievances important?
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They Hold Employers Accountable: A grievance is a formal way of saying “This isn’t right, and it needs to be fixed.” Without the grievance process, employers could break the rules of the collective agreement without consequences.
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They Uphold the Collective Agreement: Your union collective agreement is a legally binding document. Grievances are how we make sure it’s respected and followed. Filing a grievance sends a message: the collective agreement is not optional.
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They Protect Individual Workers: If you’ve been treated unfairly, such as disciplined without cause, denied overtime, passed over for a job, etc. - a grievance can be your path to justice. And you don’t have to go it alone; the union represents you.
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Creates Leverage: When your Union files on members’ behalf and resolves grievances, it builds precedent and momentum. That leverage helps your Bargaining Committee win better language in negotiations.
Where can I find more information about the grievance process?
Article 12 in each respective Collective Agreement (CA) explains the grievance process in great detail for each bargaining unit.
Local 2010: Support Staff
Support Staff Collective Agreement - 2022-2024 (expired)
Support Staff Collective Agreement Highlights - 2025-2027 (current)
Local 2010-01: Academic Assistants
Academic Assistant Collective Agreement - 2020-2023 (expired)
Academic Assistant Collective Agreement Highlights - 2023-2027 (current)
Local 2010-02: Residence Dons
Residence Dons Collective Agreement - 2023-2026 (current)
Residence Dons Collective Agreement Highlights - 2023-2026
Who should I contact for support?
Email your Union Representative first or email contact@usw2010.ca to reach Union Office Staff. Talking to the union about an issue in the workplace does not immediately result in a grievance. We can help in situations where a formal grievance might not be required or desired by the member. [LINK TO CONTACT PAGE]